Caspiy Shipping provides comprehensive end-to-end shipping solutions including ground freight transportation, air freight, sea freight, warehousing and distribution, supply chain management, last-mile delivery, and specialized cold chain shipping. We serve businesses of all sizes across multiple industries including retail, healthcare, automotive, e-commerce, and manufacturing. Our services are designed to be flexible and scalable to meet your specific business needs.
Getting a quote is simple and fast. You can request a quote through our website by filling out the contact form with your shipment details including origin, destination, cargo type, dimensions, and weight. Alternatively, you can call us directly at +56 (201) 555-0124 or email us at quotes@caspiy.com. Our team will respond within 2-4 hours during business hours with a detailed quote and available service options. For enterprise clients, we offer customized pricing packages based on volume and frequency.
We provide real-time tracking for all shipments through our advanced tracking system. Once your shipment is dispatched, you'll receive a unique tracking number via email and SMS. You can track your shipment 24/7 on our website by entering the tracking number, or through our mobile app. Our tracking system provides detailed updates including current location, estimated delivery time, and delivery confirmation with photo proof. For any tracking concerns, our customer support team is available 24/7 to assist you.
Delivery timeframes vary based on service type and destination. For domestic ground freight, standard delivery is 2-5 business days, while express service offers next-day delivery to major cities. International air freight typically takes 3-7 business days depending on the destination country. Sea freight ranges from 15-45 days based on shipping routes. We also offer same-day delivery in select urban areas for urgent shipments. All estimated delivery times are provided at the time of booking and include real-time updates throughout the transit.
Yes, we specialize in international shipping with operations in over 50 countries. Our experienced customs brokerage team handles all documentation, customs clearance, and compliance requirements for international shipments. We manage commercial invoices, certificates of origin, import/export permits, and duty/tax calculations. Our team stays updated on international trade regulations to ensure smooth customs clearance and avoid delays. We also provide guidance on prohibited items, packaging requirements, and optimal shipping methods for international destinations.
We handle a wide variety of cargo including general freight, palletized goods, oversized/heavy equipment, perishable items, temperature-sensitive pharmaceuticals, hazardous materials (with proper certification), fragile items, high-value goods, and automotive parts. Our specialized teams are trained to handle specific cargo types with appropriate equipment and protocols. We maintain temperature-controlled facilities for cold chain shipping and secure storage for high-value items. If you have unique cargo requirements, contact us to discuss specialized handling solutions.
Safety is our top priority. All our vehicles are regularly maintained and inspected, and our drivers undergo rigorous training and safety certifications. We use proper cargo securing methods, protective packaging, and climate-controlled transportation when needed. Our warehouses are equipped with 24/7 security surveillance, fire protection systems, and access control. We offer cargo insurance options for additional peace of mind. Our real-time tracking system allows you to monitor your shipment throughout the journey. We maintain a 99.8% on-time delivery rate with minimal damage claims.
Yes, we operate over 50 strategically located warehouses across major shipping hubs totaling 10+ million square feet of storage space. Our facilities offer both short-term and long-term storage solutions with flexible contracts. Services include inventory management, order fulfillment, pick and pack, cross-docking, kitting, and distribution. We utilize advanced warehouse management systems (WMS) for real-time inventory tracking and reporting. Our facilities feature climate-controlled zones, secure storage for high-value items, and specialized storage for pharmaceuticals and perishables.
We accept multiple payment methods including credit cards (Visa, MasterCard, American Express), bank transfers, checks, and ACH payments. For one-time shipments, payment is typically required upfront or COD (cash on delivery). Enterprise clients can apply for credit accounts with net 30, 45, or 60-day payment terms based on credit approval. We provide detailed invoices with transparent pricing and no hidden fees. Online payment options are available through our customer portal for convenience. For large volume clients, we offer customized billing solutions.
In the rare event of a delay, our team proactively notifies you and provides updated delivery estimates. We work diligently to minimize delays and expedite delivery when possible. If your shipment is damaged, document the damage with photos and contact us immediately. We have a straightforward claims process and most claims are resolved within 14 business days. All shipments are covered by our standard carrier liability, and additional cargo insurance is available for high-value items. Our customer support team is dedicated to resolving any issues quickly and ensuring your satisfaction.
Absolutely! We specialize in creating tailored shipping solutions for businesses of all sizes. Our team conducts a comprehensive assessment of your supply chain needs, challenges, and goals to design a customized solution. Services can include dedicated fleet services, vendor-managed inventory, just-in-time delivery, reverse shipping, supply chain consulting, and technology integration with your existing systems. We assign a dedicated account manager to enterprise clients for personalized service and ongoing optimization. Contact us to discuss how we can optimize your supply chain operations.
We're always looking to expand our carrier network and build strategic partnerships. If you're an independent carrier or shipping company interested in partnering with Caspiy, please visit our "Become a Partner" page or email partnerships@caspiy.com. Requirements include proper licensing, insurance coverage, safety ratings, and compliance with industry standards. We offer competitive rates, consistent freight volume, and fast payment terms to our carrier partners. For technology partnerships or strategic alliances, contact our business development team to explore collaboration opportunities.
